Privacy Policy

Business Information

When you contact us or register as a B2B partner, we collect your company name, trade license number, contact person name, business email address, phone number, and delivery address.

Usage Data

We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

Communication Data

Any messages, inquiries, or correspondence you send us through our contact form, email, or WhatsApp are stored to facilitate our business relationship.

Business Operations

To process your B2B orders, manage your account, send order confirmations, invoices, and delivery updates.

Communication

To respond to your inquiries, provide customer support, and send you relevant product updates, new arrivals, and promotional offers (with your consent).

Legal Compliance

To comply with UAE commercial laws, tax regulations, and any applicable GCC trade requirements.

Website Improvement

To analyze usage patterns, improve our website functionality, and enhance your browsing experience.

We Do Not Sell Your Data

Valley Produce General Trading LLC does not sell, rent, or trade your personal or business information to third parties for marketing purposes.

Service Providers

We may share data with trusted logistics partners, payment processors, and IT service providers who assist in our operations, under strict confidentiality agreements.

Legal Requirements

We may disclose information when required by UAE law, court order, or government authority, or to protect the rights and safety of Valley Produce and its partners.

Essential Cookies

We use essential cookies to ensure the website functions correctly. These cannot be disabled as they are necessary for basic site operations.

Analytics Cookies

With your consent, we use analytics cookies (such as Google Analytics) to understand how visitors use our site and improve our content.

Managing Cookies

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Access & Correction

You have the right to request access to the personal data we hold about you and to request corrections if any information is inaccurate.

Data Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain business records under UAE commercial law.

Opt-Out

You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe link in our emails.

Security Measures

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data from unauthorized access.

Data Retention

We retain business data for a minimum of 5 years as required by UAE commercial regulations. Personal data is deleted when no longer necessary for business purposes.

Breach Notification

In the unlikely event of a data breach affecting your information, we will notify you promptly in accordance with applicable UAE data protection regulations.